Walden Retreats does not sell your personal information. We use it to run your stay or event, to stay in touch, and to show you Walden ads on other websites and social platforms after you visit ours.

This policy explains what we collect through waldenretreats.com, our booking and inquiry forms, and our emails and ads, and what choices you have. Walden Retreats operates a luxury camping property at 1388 Gipson Road, Johnson City, TX 78636. In this policy, "Walden," "we," and "us" mean Walden Retreats, and "you" means anyone who visits our website, books a stay, or contacts us.

We collect information you give us directly and information collected automatically when you use our website or see our ads.

Information you give us

• Contact details: name, email address, phone number, and mailing address.
• Booking and event details: dates, number of guests, tent or package selections, event type (such as a wedding or corporate retreat), dietary needs, special requests, and add-ons.
• Payment information: card details are entered with and processed by our third-party payment and booking providers. We do not store full card numbers on our systems.
• Messages: anything you send us by email, phone, inquiry form, or social media.
• Feedback: reviews, survey responses, and photos you choose to share with us.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, links clicked, time spent on pages, and the site that referred you.
• Approximate location: general location (city or region) inferred from your IP address.
• Cookies, pixels, and similar technologies: see "Cookies, pixels, and remarketing" below.

Information from others

We may receive information from booking platforms, wedding and event planners, and advertising and social media partners, such as whether you clicked a Walden ad.

We use your information to:

• Respond to inquiries and send quotes, proposals, and brochures.
• Process reservations, event bookings, payments, and refunds.
• Prepare for your stay or event, including meal kits, activities, and vendor coordination.
• Send confirmations, reminders, and other messages about your booking.
• Send news, offers, and seasonal updates by email, if you have signed up or booked with us. You can unsubscribe at any time.
• Remarket to you: show you Walden ads on other websites and platforms, such as Facebook, Instagram, Google, and LinkedIn, based on your visits to our website or your past contact with us.
• Measure how our website and ads perform and improve them.
• Keep our website, guests, and property safe, and prevent fraud.
• Meet legal, tax, and accounting obligations.

When you visit waldenretreats.com, these tools record things like which pages you viewed and whether you started or completed an inquiry or booking. Our advertising partners use that information to show you Walden ads on their platforms and across the web. We may also upload a hashed (scrambled) version of your email address or phone number to these platforms so they can show our ads to past guests and inquirers, or to people with similar interests.

The partners we use may include:

Partner

Purpose

Their privacy policy

Meta (Facebook and Instagram)

Remarketing ads and ad measurement

Meta Privacy Policy

Google (Google Ads and Google Analytics)

Remarketing ads, ad measurement, and site analytics

Google Privacy Policy

LinkedIn

Remarketing ads for corporate retreats and events

LinkedIn Privacy Policy

These partners handle information they collect under their own privacy policies. You can limit cookies through your browser settings, though some parts of our website may not work as well without them. See "Your choices" below for how to opt out of remarketing ads.

We do not sell your personal information, and we never rent or trade our guest lists.

We share information only with:

• Service providers who help us run our business, such as booking and payment platforms, email marketing tools, website hosting, and analytics. They may use your information only to provide services to us.
• Advertising partners for the remarketing described above.
• Event vendors you book through us or that we arrange for you, such as caterers, private chefs, photographers, and activity providers, only as needed for your event.
• Legal and safety reasons: when required by law, to respond to legal process, or to protect the rights, property, or safety of Walden, our guests, or others.
• Business transfers: if Walden is sold, merged, or reorganized, your information may transfer to the new owner, who must honor this policy.

Some state privacy laws treat sharing data with ad partners for remarketing as "sharing" or "targeted advertising," even though no money changes hands. If you live in one of those states, you can opt out as described below.

You can control how we contact you and whether you see our remarketing ads.

• Marketing emails: click "unsubscribe" in any marketing email, or email us. We will still send messages about bookings you make.
• Remarketing ads: adjust your ad settings on Facebook and Instagram, Google, and LinkedIn, or use the industry opt-out tools at optout.aboutads.info and youronlinechoices.com.
• Cookies: block or delete cookies in your browser settings.
• Global Privacy Control: where required by law, we treat a Global Privacy Control browser signal as a request to opt out of targeted advertising.

Requests about your data. Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and get a copy.
• Correct inaccurate information.
• Delete your information, subject to legal exceptions.
• Opt out of targeted advertising and any "sharing" of your information.
• Appeal if we decline your request.

To make a request, email events@waldenretreats.com with the subject line "Privacy Request." We will verify your identity before acting and respond within the time required by law, usually 45 days. We will not treat you differently for exercising these rights.

How long we keep it. We keep booking and payment records as long as needed for tax, accounting, and legal purposes. We keep marketing contacts until you unsubscribe or ask us to delete them.

Security. We use reasonable safeguards to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.

Children. Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Other websites. Our site may link to vendors, booking platforms, and social media. Their privacy practices are governed by their own policies, not this one.

We may update this policy from time to time. When we do, we will change the date at the top of this page, and we will notify you of significant changes by email or on our website.

Questions or requests? Contact us:

Walden Retreats

1388 Gipson Road

Johnson City, TX 78636

reservations@waldenretreats.com

(830) 321-0295